OFFICIAL SUPPORT & FEEDBACK PORTAL

Getting Support for .XPANDER

Whether you need help troubleshooting an issue, reporting a bug, requesting a feature, or inquiring about commercial licensing, we are here to help.

Support Channels at a Glance

Support Channels at a Glance
Channel	Best For	Expected Response Time
GitHub Issues (Recommended)	Bug reports, feature requests, keyboard hook conflicts, technical diagnostics	Fastest (Tracked directly by the engineering team)
Web Support Form (Below)	Users without a GitHub account, pre-sales questions, general feedback	Typically within a few business days
Direct Email (support@aivolution.dk)	Commercial licensing, private inquiries, or coordinated security reports	Typically within 2–3 business days

FASTEST & RECOMMENDED ThMoJe/dotXPANDER-Releases

Have a GitHub account? (Fastest & Recommended)

Opening a ticket on GitHub is the fastest way to get help. Our public Releases repository uses structured issue forms to collect the right system details upfront:

🪲

Report a Bug

Use this structured template if .XPANDER behaves unexpectedly, fails to expand a snippet, or encounters an application error.

Open Bug Report on GitHub

💡

Request a Feature

Suggest new snippet capabilities, dynamic tokens, formatting options, or UX enhancements.

Request Feature on GitHub

🛠️

3rd-Level Support / Technical Case

For advanced system-level diagnostics such as WH_KEYBOARD_LL hook collisions, antivirus false positives, or UAC elevation boundaries.

Open Technical Case on GitHub

Send a Message to the .XPANDER Team (No GitHub Account Needed)

Use the embedded Microsoft Form below to contact us directly from your browser. We review all submissions in the order received, typically within a few business days.

✉

Direct Support Portal Ready

Prefer not to use GitHub? Send your message directly to our support team by email or configure your live Microsoft Forms ID in src/config/site.ts.

support@aivolution.dk GitHub Issues

Quick Self-Help Before Opening a Ticket

Why does .XPANDER not expand text inside an Administrator / elevated window?

Windows User Account Control (UAC) User Interface Privilege Isolation (UIPI) prevents standard-user processes from injecting simulated keystrokes into elevated Administrator windows (such as an elevated PowerShell or Task Manager). If you frequently type into elevated apps, launch .XPANDER as Administrator ("Run as administrator").

What if another hotkey or macro utility conflicts with .XPANDER?

.XPANDER uses a standard Windows low-level keyboard hook (WH_KEYBOARD_LL). If multiple tools (such as PowerToys Keyboard Manager, AutoHotkey, or gaming macro suites) intercept keystrokes simultaneously, hook chaining delays can occur. Temporarily exit competing utilities to isolate any shortcut conflict.

Where are my settings and snippets stored on disk?

In Installed Mode, they default to %APPDATA%\aiVOLUTION\dotXPANDER\config.toml (plus the blobs/ subfolder), or your custom cloud-synced folder configured in Settings → General. In Portable Mode, config.toml and blobs/ live directly alongside dotxpander.exe.

What happens if Windows Explorer restarts or crashes?

.XPANDER includes an automatic Win32 tray watchdog that probes Shell_NotifyIconW and seamlessly re-registers the .XPANDER system tray icon from embedded PE resources if explorer.exe restarts.

SECURITY DISCLOSURE

Reporting Security Vulnerabilities

We take security and user privacy seriously. .XPANDER operates 100% offline with zero telemetry. If you believe you have discovered a security vulnerability, please do NOT disclose it publicly in a GitHub issue. Email details directly to support@aivolution.dk with the subject line "[Security] dotXPANDER Vulnerability Report". We will acknowledge receipt within 48 hours.

support@aivolution.dk →

PUBLISHER

Company & Publisher Information

aiVOLUTION ApS

Haraldsgade 14

7400 Herning, Denmark

CVR / VAT ID: DK 46652649

Tel: +45 20 64 63 93

Email: support@aivolution.dk

Legal & EULA →